Shipping Policy

SHIPPING POLICY

Delivery Information

When your order is shipped, we will send you a confirmation email. We use DHL Express service (8-10 working days) for all international shipments.

 To guarantee arrival before Christmas, please place your order before the 19th December 2022.

Please find our UK shipping rates below:

Hermes - Standard

FREE

 

Please note during busier times and for personalised items our delivery period may be extended. Please allow up to 7-10 days for delivery during the Christmas delivery period.

All orders placed with Express Delivery will only be dispatched if placed on Monday-Friday before 8pm + Saturday-Sunday before 5pm.

Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

Please ensure that when placing an order that the country of shipping destination is selected correctly. This is to ensure no extra charges are applied at customs.

To contact us regarding all shipping you can email us at

concierge.scarlets@castore.co.uk